基本情報/Basic Information

遠隔授業（授業回数全体の半分以上）の場合は、科目名の先頭に◆が付加されています（2023年度以降）

開講科目名 ／Course	Tourism Management and Technologies／Tourism Management and Technologies
時間割コード ／Course Code	T1T14504_T1
開講所属 ／Course Offered by	観光学部／Faculty of Tourism
ターム・学期 ／Term・Semester	2026年度／Academic Year　　第2クォーター／2Q
曜限 ／Day, Period	水／Wed　3,　水／Wed　4
開講区分 ／Semester offered	第2クォーター／2Q
単位数 ／Credits	2.0
学年 ／Year	2,3,4
主担当教員 ／Main Instructor	Husna Zainal Abidin／Husna Zainal Abidin
授業形態 ／Lecture Form	講義
教室 ／Classroom	東１号館Ｅ１-２０３／E1-203
開講形態 ／Course Format
ディプロマポリシー情報 ／Diploma Policy	要件年度 ／Required Year 要件所属 ／Course Name ディプロマポリシー ／Diploma Policy DP値 ／DP Point 2026/04 ～9999/04 観光学部 専門的知識や技能 5 2026/04 ～9999/04 観光学部 地域への関心と国際的視点 5

担当教員情報/Instructor Information

教員名 ／Instructor	教員所属名 ／Affiliation
Husna Zainal Abidin／Husna Zainal Abidin	観光学部（教員）

授業の概要・ねらい ／Course Aims	The rapid advancement of information and communication technologies has fundamentally transformed the tourism sector, reshaping how destinations are marketed, how services are delivered, and how tourists experience the world. At the intersection of these shifts lies digital service design, a discipline that goes beyond interface aesthetics to address how technology-enabled services can be intentionally structured to create meaningful, seamless, and memorable tourist experiences. This course examines digital service design as a core aspect in contemporary tourism management. Students will critically explore how technologies can either enrich or obstruct the tourist experience. By embedding digital service design within the broader context of tourism management, this course equips students to approach real-world industry challenges with both conceptual rigour and practical design capability.
到達目標 ／Course Objectives	Upon successful completion of this course, students will be able to: • Demonstrate a good understanding of core digital service design concepts, frameworks, and methodologies. • Evaluate technology-based service innovation within tourism organisations • Apply practical service design techniques to diagnose service failures, identify design opportunities, and recommend improved technology-mediated tourism services.
成績評価の方法・基準 ／Grading Policies/Criteria	Each student’s final score will be determined as follows: ・Case study pitch - 10% ・Final presentation - 40% ・Individual report - 30% ・In class participation - 20% Note: - A minimum attendance of 5 classes is required to be eligible for assessment. Students who fall below this threshold may not pass the course. - The size of the group for the report will depend on the number of registered students.
教科書 ／Textbook	N/A
参考書・参考文献 ／Reference Book	It is recommended that students read the following to help in their inital learning and understanding: Gao, Y., Zhang, Q., Xu, X., Jia, F. & Lin, Z. (2022). Service design for the destination tourism service ecosystem: a review and extension. Asia Pacific Journal of Tourism Research, 273, 225-245. DOI: 10.1080/10941665.2022.2046119 Goodwin, K. (2009). Designing for the Digital Age: How to Create Human-Centered Products and Services. Idiana: Wiley Publishing Inc. (Digital copy available in class). Journal articles, book chapters and industry reports will be used as course readings.
履修上の注意 ・メッセージ ／Notice for Students	This course is a part of the Global Program, and it will be conducted fully in English. Therefore, students are required to have sufficient language skills in English to be able to listen to lectures (listening), to participate in discussions and presentation (speaking), to read English materials (reading), and to complete assignments  (writing). Students may access course materials (lecture slides and readings) through the online system (Microsoft Teams). The course content and teaching arrangement may be adjusted to suit students' learning.
履修を推奨する関連科目 ／Related Courses	Hospitality and Tourism Marketing, Strategic Tourism Management, Customer Relationship Management
授業時間外学修（予習・復習等）の内容 ／students learning outside of the class, preparation and review are included	Students are encouraged to learn outside of the teaching classes by reading on current news, cases and reflecting on their own experiences in tourism. Students are also encouraged to read the teaching materials before the classes.
その他連絡事項 ／Other messages	This class is meant to be more interactive, engaging and fun. Therefore, students are highly encouraged to actively participate in discussions and are free to be creative. Furthermore, guest speakers from academia and industry who are experts in the field may be invited to lectures to facilitate students' learning experience.
授業理解を深める方法 ／How to deepen your understanding of classes	There will be in-class group/paired activities and presentation in this course. Students will have the opportunity to gain a deeper insight on the topic and apply them into their assignments.                                                                                                                                                                                                                                                                 Active Learning: ⑧, ⑩
オフィスアワー ／Office Hours	Please contact the lecturer to arrange for a suitable meeting.
科目ナンバリング ／Course Numbering	T80023E01001B255
実務経験のある教員等による授業科目 ／Practical Experience	実践的教育 ／Practical Education 1. 該当しない 実践的教育の内容 ／Contents

No.	回（日時） ／Time (date and time)	主題と位置付け ／Subjects and position in the whole course	学習方法と内容 ／Methods and contents	備考（担当） ／Notes
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